It is good for a business owner to consider whether they will need a complete business system that has physical phones or they can opt for a virtual system that uses mobile devices. Every business owner needs to determine what phone service best suits their business needs. There are two major options when it comes to phone systems and they include the traditional phone systems that are run by phone companies and Voice over Internet Protocol (VoIP) systems that are run virtually over the internet. If the business owner decides on having a Voice over Internet Protocol then they need to decide on whether to house it on the premises or have it hosted on the cloud by the provider.
Essentially VoIP systems can connect the business phone line to workers working remotely through their home phones or mobile gadgets. They have an intricate call forwarding system where calls are transferred to each employee’s phone when a client calls the main business number. These phones also have various features like automated receptionists, call forwarding, voicemail, online faxing and even call screening.
The beauty about these phone systems is that they enable the employee to work from any place but still maintain company phone etiquette and handle company businesses no matter where they are. These phone systems have an assortment of benefits that employee can leverage on to conduct company business that are not available in the traditional phone systems. Double charging is one of the demerits of these phones since the system will still have to process minutes through the traditional phone systems or mobile service providers. In spite of this demerit they are still the best choice for companies that have their entire workforce or a majority of them working remotely.
The second type of phone system is the normal landline that is hosted by a phone company. These phone systems are also called public switched telephone networks (PSTNs) and they normally run using the traditional copper wiring system. The traditional phone system comes with the need to install a PBX-hardware that will enable the business to have other phone features like transferring calls and call directories. Technology has advanced these days and business owners can still get a traditional phone system that is integrated in the business data network. The traditional phone systems are still a favourite among many businesses since they have been tried and tested in the past without fail and they are known for their reliability and affordability