Trust and trustworthiness in professional-client relationships: Procurement of architect/engineer services by Texas municipalities. Thumbnail. fosters trust, enhances communication, minimizes unnecessary frustration, and builds A good working relationship between architect and client is crucial to the Practicing architects and engineers provide a professional service based on. Trust is the foundation of any relationship between architect and . 2D process— design, then engineer, then build—can erode confidence.
Offer your clients expertise beyond nominal service and share any insights germane to their business. Take the initiative to troubleshoot possible challenges on behalf of clients. It can also entail standing up to other partners, in a defensive action. An effective rule of thumb adopted by trusted advisors: Be democratic about your contacts and connect with people at all levels of a company, from the receptionist to the CEO.
Encourage others in your organization to engage in the same way with their peers and contacts.
A too-often overlooked constituency of networking is advocates. These are people who share your business values and commitments, but are not directly involved in your everyday work. An architect may be impressed by the negotiating tactics demonstrated by representatives of a firm which occasionally performs value engineering on its projects, and mentions that to another architect, who reaches out to them.
Endorsements from such tangential sources not only expand your network, but may also lead to new business. Never lose sight of the fact that everyone with whom you come in contact is a potential advocate.
Blur the lines between professional and personal life. Be a friend to your clients by expressing interest in their personal lives as well as offering them advice on a professional level.
In a Great Civil Engineer/Architect Relationship, Conflict Breeds Creativity
If your client senses any insincerity in your conversation—or feels that you are violating their privacy—take a step back. Regular communication enhances and strengthens connections. Make time to get together for coffee or a quick lunch and pick up the tab rather than pass the bill on to the client.
Responsible for national business development and the implementation of firm-wide strategic initiatives for the North America region, she joined RLB in Good communication is the cornerstone of building trust.
Communicating your design intent to clients in a language your clients can understand is also essential to building trust. Using 3D-modeling software like BIMyou can convey design and site-planning concepts via virtual walk-throughs and visualizations, leaving little room for clients to misinterpret your designs.
This process also allows you to anticipate conflicts that may come up in construction with more accuracy so you can solve problems and reduce change orders.EP 101: Watch Architect Marketing CEO Reveal Top Reasons Why Some Architects Don't Market
Headquarters in San Francisco. To avoid biting off more than you can chew, talk your clients through their project goals to confirm what they want can be done.
Designing a building entails a lot of moving parts.
Building bonds: The role of 'trusted advisor' is earned not acquired
Clients rely on architects to be the experts in many arenas, and by doing your homework, you will convey the correct information and make fewer mistakes. Be Honest in Setting Expectations.
If you discover a problem, it may be tempting to cave to your client to curry favor. Trust is built on consistency.