In my business, there's an art and science to creating a great event We once worked with a large technology company that decided it wanted to host happy hours ambassadors who can be warm and friendly to greet people at the event. Print; Site Feedback · Tips · Corrections · Reprints & Permissions. At the end of a meeting, we observe quick exits, zoned-out looks, and the whispered feeling good about something he or she accomplished or contributed to the meeting or the company as a whole. Happy Jolabokaflod!. Here are a few tips for pulling it off. As you meet and greet everyone, constantly look for opportunities to connect people who would benefit.
Begin by thanking the customer for their time, and acknowledge that you realize how busy they are. This is important because even if the customer may have asked for the meeting, chances are that they'll be busy and stressed when the meeting time actually arrives. Give the customer a copy of your agenda and explain that you've prepared an agenda because you know they are busy.
When you say these things, the customer will visibly relax, because you've taken away their fear that they'll be subjected to a sales pitch.
Use the agenda to reveal requirements.
42 Tips For Producing A Memorable Small Business Event
Think of the presentation as the torso of a skeleton, with the questions in the agenda as the spine and the resulting discussions as the ribs. Keep coming back to the agenda in order to reinforce the fact that the meeting is moving forward and that you are respecting the customer's time, relieving any anxiety that the customer might have about the meeting going on for too long.
Pace the conversation so the customer isn't overwhelmed. The average customer can listen to only three sentences before becoming overloaded. If you become an information fire hose, the customer will simply shut down and say "I'll think it over. Listening carefully also allows you to better sense the customer's true attitude and mood.
Keep everyone in the conversation. Do not make the mistake of talking solely to the senior manager. While he or she may be the final decision maker, it's likely that you will have to convince others in the room to do business with you and your company.
42 Tips For Small Business Event Planning - Small Business Trends
As you present, speak to each section of the audience, making sure that you make eye contact with each of the people in the room. Make a point, looking at one person, then continue, making your next point, looking at another person. Discover the buying time-frame. It's a big mistake to focus on customers who aren't really going to buy.
The classic way to get this information is to ask: When you're reasonably certain that a particular objection will surface, preempt it by admitting it before the customer brings it up. Never criticize a competitor. Here are seven great ways to close meetings that can take the blah out of them, and leave everyone feeling as if the time spent wasn't so bad after all. By trying some of these strategies, maybe your staff or co-workers will actually be inspired, feel heard and neededand maybe--just maybe--look forward to the next meeting.
Don't let it drag on Productivity cannot begin and goals cannot be met sitting in a meeting! Set your timer for a few minutes 10 is good prior to the meeting's scheduled end.
Once that timer goes off, summarize the outcome of the meeting with the time remaining. Are there still people anxious to share their views?
Encourage those individuals to send you an email with their ideas so you can place them on the agenda for the next meeting or get back to them in person. Most important, end the meeting on time--don't let it go on longer than necessary. Keep it positive At the end of each meeting, highlight the positive contributions your team has made.
This is your "make everyone feel good" moment--make sure everyone leaves feeling good about something he or she accomplished or contributed to the meeting or the company as a whole.
Let everyone know how incredibly successful you felt the meeting was even if it means highlighting the one good thing that came out of it. Be nice--like you mean it! We know most meetings end with head nods, handshakes, and other bland niceties.
Why not end the meeting with a sincere "thank you for coming," a sincere handshake with eye contact, or lighthearted conversation about anything but work or the company's future?