FACTORS PROMOTING USER AND CUSTOMER EXPERIENCE.
The world we are living today is so dynamic to an extent that everything is fast changing due to various factors. The change factor is even considered a normal thing in many sectors of the economy. Business sector is the top most sectors than is faced with the rapid rate of change because of the technological advancement in the sector. The success trailing to every business is dependent on the business being able to deal with the frequent changes that faces it. User and customer experience is a fundament thing that any business that tries to neglect it will be gradually faced out of the market unawares.
The business must realize that the customers does not live in a static environment and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. There are several factors that foster the user and customer experience in any kind of business.They include:.
Maturity of the organization.
The ability of the organization to develop strategies that will ensure that a pleasing customer experience is constantly maintained is termed as a mature organization. A mature organization thrives by testing each activity that may improve customer experience and ensure that the customer’s needs are aligned to their products and services.
Examination of the feelings of a person concerning a good tends to be trivial in the present mode of corporate operation. A customer would only respond on a product after obtaining it and using it and pinpointing its worth as well as demerits. We all understand that most people tend to express their emotions on social media and the reaction on the social media would depend on his or her own judgment on social media. Discontented clienteles would clearly have undesirable attitude about the good and would post it in almost all the sites for people to see and cease from purchasing the product. On the contrary, if the Client was interested by product they would have pleasant comments about the merchandise would follow and individuals would have an optimistic like towards the product. A point where there is an increasing number of consumers having a positive feeling about the product on a social media, it becomes a surety that the companies have a great number of clientele. This is because only good comment about a product would invite high number of views. The emotions of the client further have an impact on the company. In any case a client leave a bad comment on the goods and services offered by the company, it would be the duty of the company to sought out sections where they might have missed the mark and clean the bad status about the customer.